• Shop No 11, Bhagwati Complex CHS. Ltd., Plot No. 12, Sector 9, Ghansoli, Navi Mumbai - 400701

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022 - 35575602

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FAQ

Kindly check the FAQ’s below if you are not very familiar with the functioning of www.beviyant.com website. If your query is of urgent nature and is different from the set of questions then do write to us at contact@beviyant.com or call us on 022-4978 2060 between 8 AM & 8 PM on Monday to Saturday (Except Holidays).

Registration

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

You can register by clicking on the “Sign up/Register” link at the top right corner of the homepage. Please follow the following steps:

  • Click on Sign up / Register
  • Place your Mobile Number you want to register with BE
  • Put your password there which you can remember easily.
  • Place the OTP which will come the Mobile Number you have given
  • Place your Email ID (It is optional)

After successful registration “Complete Your Profile” Link will appear.  Please provide the information in the form that appears.

You can Login by using your Registered Mobile Number and Password maintained by you.  In case, you don’t remember your password then you can login through using your Registered Mobile Number and OTP option for validation.

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You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one beginviyant account.

At the time of visiting the website www.beviyant.com it is not at all necessary to complete your profile, but while placing an order to complete the checkout process it is compulsory to complete the profile and provide all the information in the form that appears.

Yes, due to any accidental reason, i.e. theft of phone, breakdown of phone etc. you can update/change your Registered Mobile Number using My Profile/Account section.  At this time you will need to verify your account through a link send to your Registered Email ID if your number is not existed with you.

Yes, you can add multiple delivery addresses in your beginviyant account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one beginviyant account only.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

No, currently we are serving only in one location of the city i.e Ghansoli, Navi Mumbai.

Accounts or Profile

My Account is the section you reach after you log in at beginviyant.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your mobile number on the Login page and click on forgot password. A OTP  will be sent to your registered mobile number. With this, you can change your password. In case of any further issues please contact our customer support team at contact@beviyant.com.

You can also login using your registered phone number. An OTP will be sent to the same which can be used to Login without Password.

Credit notes reflect the amount of money which you have pending in your beginviyant account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

My Shopping List is a comprehensive list of all the items previously ordered by you on beginviyant.com. This enables you to shop quickly and easily in future.

Payments

You can pay for your order on beginviyant.com using the following modes of payment:

  1. Cash on delivery
  2. Credit and debit cards (VISA / Mastercard / Rupay)
  3. UPI

There is no VAT. However, GST will be applicable as per Government Regulizations.

You can also login using your registered phone number. An OTP will be sent to the same which can be used to Login without Password.

Yes, it is absolutely safe to use your card on beginviyant.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your beginviyant account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Once you are done selecting your products and click on checkout you will be prompted to on the payment method page there is a box where you can enter any evoucher / coupon code that you have. The amount will automatically be deducted from your invoice value.

The beginviyant Wallet is a pre-paid credit account that is associated with your beginviyant account. This prepaid account allows you to pay a lump sum amount once to beginviyant and then shop multiple times without having to pay each time.

Delivery

Once you are done selecting your products and click on checkout/order on phone/order on whatsapp, your order will be delivered to you within 1 to 2 hours.  If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations)

Fresh fruits and vegetables are hand-picked and hand cleaned. We ensure hygienic and careful handling of all our products.

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the location which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.

You will charge Rs. 10 for each delivery as there is no any minimum order applicable for each order.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

In case of a delay, our customer support team will keep you updated about your delivery.

There is no minimum order for delivery but we charge a nominal delivery fee of Rs. 10 for each order.

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